Frequently Asked Questions – The most common questions, answered for your convenience.

What is the benefit of buying online?

Oliver Diamonds is focused on making savings for our customers. By buying direct from the manufacturer you are eliminating the middlemen and we eliminate the high street costs that jewellers pass onto customers. Therefore, by  buying your diamonds on-line with us you save up to 60% off the high street prices.

What happens if I don't like the design or wish to return my purchase?

Oliver Diamonds offers all of our customers a full 30 day money back guarantee (please see our refund policy). You can have a full refund or we will quite happily re-set your diamond into another design (there maybe a small charge for making up a new ring). Please note our refund policy does exclude any items that are a bespoke design & earrings (for health & safety compliance).

What if I don't know the ring sizer or if my ring does not fit? 

If you don't know the ring size we have a ring sizer tool that is available to download instantly: Ringsizer Download. All you need to do is upload it, print it out and follow the instructions to either measure an existing ring you have or cut out the sizing belt at the bottom of the download and measure your finger size. On the other hand we can make your ring to the most standard size and if necessary we can alter the size afterwards.

Is it important to buy a certified diamond?

Diamond certificates offer piece of mind that you are buying a diamond that has been independently examined for each of the 4 C’s: Cut, Carat, Clarity & Colour. The 2 main independent & non profit making diamond grading laboratories areGIA & HRD. Oliver Diamonds.com only buys diamonds for our loose diamond collection that have been graded by these companies. For our ready made jewellery we supply every product with a jewellery appraisal for insurance purposes.

Does Oliver Diamonds deal with conflict diamonds?

This answer is NO. We have a strict policy of not buying or supplying conflict diamonds. Conflict diamonds, are diamonds sold to fund unlawful and illegal operations of non-governmental organisations and terrorist groups. In the year 2000 a number of countries adopted the Kimberley Process to ensure that only legitimately acquired diamonds are traded on the world market. They established the Kimberley Process Certification Scheme (KPCS) (http://www.kimberleyprocess.com/). Oliver Diamonds only work with diamonds and traders that have a certificate of origin.

How long will my order take?

Oliver Diamonds has two types of product, ‘Made to Order’ jewellery and ‘Ready Made’ jewellery.

Made to Order - This refers to diamonds selected from our loose diamond collection to set into your chosen setting. This part of our collection is hand made to order by our experienced jewellers & diamond setters. This service may take up to 7- 10 working days for the product to arrive safely to your address. In which case, we will keep you informed of progress throughout. We would recommend that if you want a customised item that you provide us with 10 days notice.

Ready Made - Generally, if a product has been placed by 12pm, we aim to dispatch it within 1-2 days.

Does my piece of jewellery come with a valuation?

Every piece of Oliver Diamonds jewellery is accompanied with an all inclusive valuation for insurance purposes.

Is the jewellery hallmarked?

Yes, our jewellery is hallmarked by the Assay Office of Great Britain. This guarantees the precious metal content of your jewellery.

Is it possible to order over the telephone?

Yes indeed, at Oliver Diamonds we like to speak to our clients, we recognise that this may be an important purchase and we are here to advise on anything you need to know that may help in your selection. We also benefit from speaking to you as we have a clearer understanding of your needs. For any queries, please feel free to call our office on our direct line 0207 242 8995.

How will my jewellery be packaged?

Every piece of jewellery is supplied in either a leatherette, velvet finish or a wooden jewellery box, accompanied with a chiffon bag and an extra surprise! We know that presentation is as important as the piece itself, therefore we offer a variety of gift wrapping services and take extra care in preparing all our jewellery parcels.

How will my jewellery be delivered?

Every order is dispatched with The Royal Mail Special Delivery Services. This means that each package is insured and cannot be delivered without a signature. In addition, to make sure that our packages do not get intercepted or ruin a surprise, all parcels are put together discreetly so that there are no visible clues as to what the package contains. The name Oliver Diamonds is not printed anywhere on the package but a return address using the company abbreviation ‘OD Ltd’ is printed on the pack. The delivery date is the standard date as set by the Royal Mail Special Delivery, which is normally, the next day before 1pm.

Is it possible to have a product engraved?

Depending on the product, Oliver Diamonds offers an engraving service at a minimal cost whereby inscriptions can be ordered, adding that personalised touch to your gift. Should you wish to have a product engraved, please call our office and we will confirm all details before proceeding.

Do you make other jewellery that is not advertised on the website?

Oliver Diamonds offers a ‘bespoke’ jewellery service, which is dedicated to making any style of jewellery for your chosen diamonds. All you have to do is email or send us via fax a photo of the product that you want and we will endeavour to create for you a piece of jewellery that will last forever. We would always confirm all details before proceeding.

If you have any questions that are not answered above, please feel free to contact us by email or call us and we will assist accordingly.